Terms for operating a high-trust file security platform.
These Terms govern access to AXFILE Security, including upload servers, confidential vaulting, OCR workflows, collaboration surfaces, malware scanning, and platform administration features operated by AXUM SEC.
Service Scope
AXFILE Security includes tenant-aware file ingestion, encrypted and public storage flows, OCR and indexing, malware scanning, policy enforcement, audit logging, approval routing, and administrative operations. Feature availability may vary by environment, plan, or deployment topology.
Acceptable Use
You must not use the service to upload unlawful, abusive, malicious, or unauthorized data. You must not attempt to bypass tenant isolation, scanning controls, rate limits, or encryption protections.
Security Controls
AXUM SEC may quarantine, sandbox, block, throttle, or suspend content and access where required to protect the platform, investigate abuse, or satisfy legal obligations.
Operational Changes
We may improve, replace, or retire backend components including OCR workers, upload pipelines, security engines, key-rotation flows, and storage integrations as the platform evolves.
Customer Responsibility
Customers remain responsible for their uploaded content, downstream processing decisions, regulatory compliance, backup strategy, and any retention obligations not explicitly covered by contract.
Incident and Suspension Rights
AXUM SEC may suspend or terminate access in response to security incidents, terms violations, abuse, non-payment, or legal requirements. Access may be restricted immediately when necessary to protect the service or other tenants.
Liability and Warranty
Except where otherwise agreed in writing, the service is provided on an as-available basis. OCR, malware scanning, and policy decisions are best-effort controls and do not guarantee perfect detection, extraction, or classification.